HOA website and owner portal access

HOA portal · CondoCafe

Contact Kolibri if you need help accessing your account.

Request the correct link for your community

Kolibri has not published a universal HOA login on this website. Send the association name, property address, and the type of help you need so the correct contact or access route can be confirmed. Avoid putting passwords, payment-card details, or full bank account numbers into an inquiry.

A new owner may need an invitation after the association updates its ownership records. A tenant, board member, and property owner may have different access permissions. Explain your role so the association can verify the request before sharing private information.

Use a portal with a clear purpose

An external association portal may provide documents, account information, request tracking, or payment functions, depending on the selected provider and contract. Confirm what your community actually uses and which communication still happens elsewhere.

For boards evaluating a system, begin with the records owners need most often. Current governing documents, adopted policies, meeting information, and application instructions should be easy to identify. Keep outdated versions in an archive with clear dates so owners do not mistake them for the current rules.

• Confirm who can publish or edit association information.
• Separate public community information from private owner records.
• Identify who handles invitations, lost access, and ownership changes.
• Plan how records will be exported if the provider or manager changes.

Verify payment instructions independently

If you receive unexpected instructions to pay a new account, use a known association contact to confirm them. The public Kolibri website does not process assessments or provide an accounting system. Payment access, where available, belongs to the association's approved external service.

Directors should document the provider, administrative access, and renewal responsibility. An association should be able to recover its records and manage a change in volunteers without relying on one person's personal inbox. These requirements belong in the discussion of management support and technology costs.